• Our shipment days are Monday, Wednesday and Friday. In general we will ship your order next business day after payment is received. But it's not a guarantee - sometimes it might take upto 1 week to ship, depending on different circumstances.
• We will ship your order ONLY via USPS Priority Mail / UPS.
• USPS Shipments - For all purchases we recommend you to buy insurance. To find out the exact insurance cost for your package - please contact us. We will not be responsible for any loss/damage during transportation if insurance is not purchased.
• UPS Shipments - Insurance is automatically included in shipping fee.
  

• Please note our system is set to calculate shipping fees upto 35lbs per package. If your package is over 35 lbs - system will either give a message - "Your order exceeds maximum shipping weight, please divide it into 2-3 parts in order to checkout" or will show "$0.00" as a shipping cost. You have two options in such cases - break down your order into 2 or 3 separate orders and checkout or checkout with "$0.00" shipping fee and we will invoice you the shipping fee separately, once we collect your package. There is absolutely no FREE SHIPPING on our website.
• You will get an email with tracking info in the same day when your order processed, so you can easily track your items online.
• For additional info please contact sales@hbpzone.com or hbpzone25@gmail.com

International shipping:

• Yes, we do ship internationally.
• We will ship your order via USPS Express Mail International ONLY/ delivery time 3-5 business days.
• For all purchases we strongly recommend you to buy insurance. To find out the exact insurance cost for your package - please contact us after placing your order. We will send you a quote. We will not be responsible for any loss/damage during transportation if insurance is not purchased. Please also note, in order to claim an insurance reimbursement in case of lost package, the value of the package contents should match the value shown on all customs forms, labels and receipts.
• You will get an email with tracking info in the same day when your order processed, so you can easily track your items at www.usps.com
• PLEASE NOTE: Our shipping fees do not include charges imposed by your country's Customs Agency. The recipient is fully accountable for any extra fees imposed by customs such as tariffs and duties. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.

International Shipment Insurance:

• For all purchases we strongly recommend you to buy insurance. Here's a table of insurance rates - http://www.usps.com/prices/international-insurance-prices.htm. Please note, that due to regulation we cannot send flammable items, i.e. fragrances, so if your package contains flammable - they can't be insured.
• And due to several packages lost in the mail we regret to inform that we will not be responsible for any loss/damage during transportation if insurance is not purchased.
• Please also note, in order to claim an insurance reimbursement in case of lost package, the value of the package contents should match the value shown on all customs forms, labels and receipts. In case if package is lost or damaged, we will start the claim procedure for you and will keep you informed about the status of it. Here you can review the claiming process - http://www.usps.com/insuranceclaims/intlclaims.htm
• Once USPS will reimburse the value of the package - we will process another shipment with original items or apply the amount as credit towards your next purchase (if the item is out of stock)
• Feel free to contact if any questions.

Contact Us:
hbpzone25@gmail.com